Overview
OmniBridge Group (“we”, “our”, or “us”) operates the website at https://www.omnibridge-group.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website, you agree to the practices described below.
For questions or requests related to this policy, contact us at: info@omnibridge-group.com
1. Information We Collect
a) Information You Provide Directly
When you submit our Discovery Call form, we collect:
- Full name
- Work email address
- Phone number
- Practice size
- Specialty
- Description of your billing challenge
This information is used solely to respond to your inquiry and schedule a discovery call with our team.
b) Live Chat
Our website uses Tidio Live Chat. When you initiate a chat session, we may collect your name, email address, the content of your messages, and your IP address. Chat transcripts may be retained to improve our support quality. Tidio’s privacy policy is available at tidio.com/privacy-policy.
c) Automatically Collected Information
When you visit our website, certain data is collected automatically, including:
- IP address (anonymized for analytics)
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referral source
- Geographic location (country/city level only)
2. Cookies
Our website uses cookies — small text files stored on your device. The cookies we set are:
Essential Cookies
- LiteSpeed Cache cookies — used to deliver cached pages and improve site performance. No personal data is stored.
- CookieAdmin — stores your cookie consent preferences so you are not asked again on return visits.
- WordPress session cookies — set only for logged-in administrators; not applicable to regular visitors.
Analytics & Marketing Cookies
- Google Analytics 4 (via Google Tag Manager) — sets cookies to track page views, session duration, traffic sources, and user behavior in aggregate. This data is anonymized and does not personally identify you. Measurement ID: G-LT70R8C9RB.
- Tidio Live Chat — sets cookies to maintain your chat session and recognize returning visitors.
You can manage or withdraw cookie consent at any time using the cookie settings panel available on our website.
3. How We Use Your Information
- To respond to inquiries submitted via our contact or discovery call form
- To provide live chat support
- To analyze website traffic and improve site performance (Google Analytics)
- To monitor and secure the website against unauthorized access
- To comply with legal obligations
We do not sell, rent, or trade your personal information to any third party.
4. Third-Party Services
We use the following third-party services that may process your data under their own privacy policies:
- Google Analytics 4 & Google Tag Manager — analytics and tag management. Google Privacy Policy
- Google Search Console — aggregate search performance data. No personal user data is shared with us through this service.
- Tidio — live chat platform. Tidio Privacy Policy
- WPForms — form processing. Form submissions are stored in our WordPress database hosted on our server.
- LiteSpeed Web Server — our hosting server technology. No personal data is shared with LiteSpeed Technologies.
5. Data Retention
- Contact form submissions — retained for as long as necessary to respond to your inquiry, or up to 2 years.
- Live chat transcripts — retained for up to 1 year.
- Analytics data — retained by Google for up to 14 months per Google Analytics default settings.
- Cookie consent records — retained for 1 year.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request that we delete your personal data
- Objection — object to processing of your data for marketing purposes
- Data portability — request your data in a portable format
- Withdraw consent — withdraw cookie consent at any time
To exercise any of these rights, email us at info@omnibridge-group.com. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS (SSL/TLS encryption). Access to stored form submissions is restricted to authorized administrators only.
8. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the updated date at the bottom of this page will be revised. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact
OmniBridge Group
Email: info@omnibridge-group.com
Website: https://www.omnibridge-group.com
Last updated: June 18, 2026